Find answers to common questions about our shipping services
Yes! We will gladly make purchases for you with our credit card. The normal shipping rates apply along with a surcharge (US$5.00 or 3% of merchandise cost, whichever is greater). Payment must be made at our office in advance in cash.
Packages that are received at our Miami facility are sent to Grenada within 48-72 hours of receiving.
Don't worry, you can still shop at these websites. Ask your bank to add your Web Source address as an auxiliary billing address to your credit card. This will speed up your checkout process since your billing and shipping address will be identical.
Online vendors require your personal telephone number so they can contact you if they need to confirm your order. The telephone number you provide should be the same one your bank has on file with the Credit Card you used for the purchase. In most cases, you must include Grenada's International Country Code (473) e.g. 473-555-5555.
You can receive packages of just about any size. We use airfreight only.
Large items that we often ship for our customers include computers, electronics, car parts, ready-to-assemble furniture, toys and more.
Please ensure that all shipments are packaged properly as we will not accept liability for damage to goods due to improper packaging.
Grenada Office: Monday to Friday, 8AM to 5PM and Saturdays 9AM to 1PM. Later pickup times can be arranged at no extra charge - please call in advance.
Miami Warehouse: Monday to Friday, 8AM to 12PM, then 12:30PM to 4PM. Click for directions.
Sorry, we do not offer this service at this time.
Yes! Either you or anyone else can drop off items at our Miami Warehouse. We will physically examine the cargo to confirm the contents and issue a Warehouse Receipt.
Valid ID must be presented and will be copied as per US Customs requirements.
Receiving hours: 8AM - 12PM, then 12:30PM to 4PM (Miami Time) Monday - Friday. Click for directions.
Items considered to be Dangerous Goods by the FAA will be put on hold in Miami until further instructions and appropriate paperwork is filed. These include aerosol cans and hazardous chemicals.
Shipping hazardous materials correctly is expensive. If in doubt, please call us before ordering.
We re-weigh packages both in Miami and Grenada for security reasons. Sometimes suppliers may accidentally record incorrect weights. We always re-weigh to ensure you only pay for your actual weight.
To maintain our 72-hour delivery commitment, we ship packages as they arrive. The additional logistics for consolidation isn't feasible for our high cargo throughput.
Good news: Since our fees are based on actual package weight (not volumetric), shipping packages separately or together has no adverse impact on your invoice. This also applies to Customs Duty and VAT charges.
Due to high volume, USPS cannot individually verify every delivery status, so their records can sometimes be incorrect.
We collect packages from the Post Office up to twice daily. When collected, USPS marks batches as "Delivered" without verifying each package. Most "missed" packages usually show up within a week.
Other possible delay causes:
By prealerting all your packages, you can help minimize these delays.
A fuel surcharge is imposed on all carriers by all shippers (ocean and air). As this can fluctuate in response to global oil prices, we adjust this percentage up or down as needed.
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